Welcome to the Privacy Notice of Avis Direct.
Please take the time to read this Privacy Notice as it is important for You to know how we collect and use Your personal information. By "personal information" we mean all information that relates to a living individual and either identifies, or may be used to identify, that individual.
This Privacy Notice covers the personal information Avis or Avis Budget Group companies collect, use and disclose through Your use of Avis Direct.
Avis may need to collect personal information from You to allow You complete a transaction on Avis Direct.
We may change portions of this Privacy Notice from time to time, so be sure to check back. If we make a change that significantly affects Your rights or, to the extent we are permitted to do so, significantly changes how we use Your personal information, we will notify You on our Avis Direct website, e-mail and/or postal mail prior to the change becoming effective.
This Privacy Notice covers the personal information Avis collect, use and disclose through Your use of Avis Direct and our products and services either online or offline in accordance with applicable privacy laws and the Australian Privacy Principles.
Avis needs to collect personal information from You, registration data and certain other information to process Your transactions on Avis Direct or provide other services to You. We collect personal information when You give it to us on Avis Direct, by telephone, postal mail, email and in respect of a transaction.
Please be aware that, in certain circumstances, where You do not provide personal information which is required by us, we may not be able to process Your transaction or provide other products and services under our contract with You or may not be able to comply with a legal obligation on us. You will be made aware if this situation arises and what the consequences of not providing the personal information will be.
The purposes for which we use this information is set out in further detail in the rest of this Privacy Notice. There are a number of bases in data protection law that permit us to use Your personal information for these purposes. These are: (1) that You have provided Your consent to us using Your personal information for that purpose; (2) that we need to use that personal information in order to fulfil a transaction to provide vehicles or other products or services to You; (3) that the processing is necessary for the purposes of our legitimate interests, provided we have balanced these against Your rights and interests; and (4) where we need to comply with a legal obligation (e.g. responding to government or law enforcement information requests).
Avis may use and share Your transaction data and personal information to affiliated and non-affiliated organisations such as third parties for the purposes of completing a transaction, to verify payment details, credit card issuers, government, regulatory and law enforcement agencies in order to meet our legal obligations, IT service providers including IT platform providers and website analytics service providers in order to perform our contract with You and to understand how You use Avis Direct and to improve our business, marketing agent in order to provide You with benefits of a corporate or association program and to understand how You use our services and to improve our business.
We may also transfer or assign Your personal information to third parties as a result of, or in connection with a sale, merger, consolidation, change in control, transfer of assets, bankruptcy, reorganisation, or liquidation. Or if we are involved in defending a legal claim, information about You that is relevant to such claim may be disclosed to third parties as a result of, or in connection with, associated legal proceedings.
We may, in accordance with the Marketing section, share Your information with business and promotional partners (where You have provided Your consent to such information sharing) in order to send You information about products and services You may like. If You decide You no longer want to receive such promotional and marketing messages, please notify us or opt-out.
Where Avis Direct contains links to other websites and resources provided by third parties, these links are provided for Your information only. Such links should not be interpreted as approval by or endorsement from Avis of those linked websites or information You may obtain from them.
Avis has no control over the contents of those other websites or resources or their use of Your data.
Avis may use third-parties to provide online or electronic ads on our behalf and on behalf of our partners. These third parties may use data about Your visits to Avis Direct and send You customised ads that may be of interest to You. This information is collected using cookies, scripts, pixel tags, etags, web beacons and other similar technologies by Avis and our third-party advertising partners. Our third-party advertising partners may be located overseas and process data in countries including Singapore and the United States of America.
We may send cookies (pieces of programming) to Your computer when You visit Avis Direct. Cookies can be stored on Your shared drive or other storage device (persistent cookies) or in memory (session cookies). Cookies enable us to enhance the web offerings to You and to optimise Your online experience. We may, in some circumstances, collect Your personal information with our cookies or match them to Your identity. Persistent cookies identify pages accessed and provide personalised features, for example, choosing which page You would like to make Your start page. They are used to help us develop the design and layout of the website, improve applications, measure their effectiveness and to understand Your personal preferences. Session cookies are used for security purposes as part of our customer identification process. These cookies allow You to be recognised once You have logged in and provide You with the confidential access to Your rental records. We may also allow third parties (such as Google Analytics) to collect statistical data from our sites using their persistent cookies.
We use mobile analytics software to help us better understand the functionality of Avis Direct on Your mobile device. Our analytics may record how often You use Avis Direct, how You use it, aggregated usage, performance data and where You downloaded Avis Direct from. To read more about how we use information for research please see the Analytics section.
If You let us, when You use Avis Direct we may send You push notifications or other communications based on Your location (for example, nearby special offers) and for providing certain services. We will only share this information with our mapping provider for the purpose of providing You our services. To ensure You receive proper notifications, we will need to collect certain information about Your device such as operating system and user identification information. If You change Your mind about sharing Your location or receiving push notifications from the App, adjust the settings of Your mobile device to turn off transmission of geolocation data or to stop transmission of push notifications at any time. Just remember if You do turn these features off, You will not receive information tailored to Your location or special locations-based offers.
Avis may share personal information with third parties (as detailed in the Information Sharing section) to help us with marketing and promotional projects, such as managing our social media pages, running contests, sweepstakes and other promotions, or sending marketing communications.
We will only use Your personal information to send You marketing where You have given us Your consent to receive marketing or we are otherwise permitted by applicable law to do so. This marketing will be sent to You either electronically or to Your postal address.
We use analytic software, such as Adobe Analytics, Google Analytics and others, to help us to better understand the functionality of our software on our websites and Apps on Your device. These software tools record technical information including about Your device together with usage information such as how often You use our website or Avis Direct, which features You use or don't use in the website or which pages You visit on the website, aggregated usage, performance data, where Avis Direct was downloaded from and information about Your visit to the site, including details of some of the URL clickstream to, through and from our website.
Avis Direct and its services are not for children under the age of 18. This includes any links to other websites that we provide for Your convenience. We don't knowingly collect personal information from children for any reason. If You think Avis has received personal information of Your child or another minor, please contact our Data Protection Officer at the address set out below.
The security of Your personal information is important to us. We take reasonable steps to make sure Your information is protected from unauthorised use, access, disclosure, alteration, destruction or loss. We take security extremely seriously but as no system is 100% secure, we can't completely guarantee the protection of Your personal information, any more than any other organisation can.
You are responsible for keeping Your account passcode, membership numbers and pin numbers safe and secure. Don't share those with anyone. If there is an unauthorised use or any other breach of security involving Your information, You must notify us at the contact information below as soon as possible.
Avis keeps Your personal information for no longer than is reasonably necessary or required by law. How long we keep it depends very much on the type of information and purpose.
The criteria we use to determine the retention period for certain categories of data is as follows:
You may have, in accordance with applicable data protection laws, the following rights when it comes to our handling of Your personal information:
Given the global nature of Avis, we may also transfer information within the group companies of Avis Budget Group. Transfers from within Australia for these purposes are primarily made to the United States, although transfers may be made to other countries as well. Adequacy of data protection is instead ensured by standard data protection clauses we have in place with the recipient. A copy may be requested via our Data Protection Officer.
This Privacy Notice is governed by laws of New South Wales, Australia. You agree that the courts of New South Wales will have exclusive jurisdiction to determine disputes arising out of or in connection with these terms or conditions or their interpretation.
You may contact our Data Protection Officer in respect of any issues, questions or complaints You have regarding our processing of Your personal information. We will investigate Your queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint. The Data Protection Officer can be contacted at:
Email: DPO@abgroup.com.au.
Postal Address: Data Privacy Officer, Avis Budget Group, 197-201 Coward Street, Mascot, NSW 2020
Telephone: +61 (2) 9353 9033
This Privacy Notice is dated 1 January 2021.